Refund Policy

Payments for paid Mercur plans are processed by Paddle.com Market Ltd ("Paddle"), which acts as the merchant of record. Paddle collects payment, issues invoices, and remits applicable sales tax and VAT.

When a refund is granted, it is issued by Paddle to the original payment method. Mercur does not process card payments or send refunds directly.

Unless applicable law requires otherwise, all fees for paid subscriptions and add-ons are non-refundable and non-prorated. This includes unused time in a billing period, plan changes, downgrades, and cancellations mid-cycle.

Paid subscriptions renew automatically until canceled. You are billed for the full billing period in which you cancel.

You may cancel a paid subscription at any time through the Mercur billing settings or the Paddle customer portal linked from your account.

Cancellation takes effect at the end of the current billing period. You keep paid-plan access until then. After the period ends, the workspace returns to the free plan. Unused time is not refunded.

Nothing in this policy limits mandatory consumer or other rights that cannot be waived under applicable law.

We may, in our sole discretion, provide a refund, discount, or credit for a clear billing error or a material failure to deliver the paid service. A credit or refund in one case does not create a right to the same treatment later.

If Mercur terminates or permanently withdraws a paid plan without a breach of the Terms on your part, we may refund prepaid fees covering the unused portion of the then-current billing period on a pro-rata basis.

Refund requests may be sent to support@mercur.sh. Include the email on the account, workspace name if applicable, and the Paddle transaction or invoice identifier.

You may also contact Paddle buyer support for transactions where Paddle is the merchant of record. We coordinate with Paddle when a refund is approved.

Approved refunds are returned to the original payment method and may take several business days to appear, depending on your bank or card issuer.

Please contact us or Paddle before filing a chargeback so we can investigate billing issues. Abusive or unjustified chargebacks may lead to suspension or termination under the Terms of Service.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes will be communicated through an appropriate channel.

Questions about this Refund Policy may be sent to support@mercur.sh. Operator: Mercur, Khreschatyk St, 1, Kyiv, Ukraine.